FAQ

Frequently asked questions

Returns and Exchanges


I gladly accept returns and exchanges.

Contact me within: 5 days of delivery

Ship items back within: 10 days of delivery

To be eligible for a return, your item must be unused and in the same condition that you received it.

I don't accept cancellations, but please contact me if you have any problems with your order,

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.




Where do I ship a return/exchange item?


To return your product, you should mail your product to: 9301 Blackberry St apt. 2 anchorage – Alaska 99502




Do you accept custom orders?


Custom orders are very welcome but must be paid for in advance of production. Custom orders are NOT eligible for returns/exchanges. If you have any questions at all, please email us at lajoyatagua@gmail.com




How do I care my jewelry?


All our jewelry are made with natural seeds and dyed with food coloring, which makes them unique and Eco-friendly, all our processes have made with quality but the material used is still natural, so we recommend you keep your jewelry out of humid areas or exposed to the sun while they are stored, so the seeds do not sweat.

They can be cleaned with vegetable or coconut oil to keep them shiny.

You should wear or handle the jewelry after hands and skin are dry of lotions, perfumes, or hand sanitizers.




Do the shipping cost and delivery time change because the jewelry is shipped from Alaska?


No, within 1-2 business days your product will be shipped, we use the USPS first class mail service that takes 2-6 business days to arrive.

The value of the shipment will be the same for all US but the customer must assume taxes if applicable.




Do you ship outside the USA?


We gladly send you out of the USA, contact us for the shipping value lajoyatgaua@gmail.com