Store Policy
Customer Care
At La Joya Tagua, every piece is handcrafted with care using natural, sustainably sourced Tagua seeds. We want your shopping experience to feel simple, transparent, and enjoyable. Our store policies outline how we handle orders, shipping, returns, and communication so you always know what to expect.
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If you have any questions about our jewelry, your order, or a product’s details, we’re here to help. Your trust matters, and we aim to make every purchase feel smooth and confident from start to finish.
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We’re committed to offering warm, responsive customer support for every shopper. If you need help choosing a piece, adjusting an order, understanding materials, or asking about shipping, you can contact us anytime at info@lajoyatagua.com.
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We believe great customer care comes from clear information and genuine attentiveness.
You can expect timely replies, honest guidance, and service that reflects the care we put into our handcrafted jewelry.
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La Joya Tagua was created to share beautiful, eco-conscious designs with customers who value artisanship. Thank you for supporting our work—your experience matters, and we’re always here to make sure it’s a positive one.
Privacy & Safety
Your privacy is important to us. When you shop with La Joya Tagua, we collect only the information needed to process your order, provide customer service, and improve your shopping experience. This may include your name, email address, shipping details, payment information (securely processed by third-party providers), and your order history.
All payments are handled through third-party, PCI-compliant payment processors, which means we do not store or have access to your complete credit card information. These processors securely verify and complete transaction details on our behalf.
We may use basic website analytics to understand how customers browse our site. This helps us improve product offerings and user experience. We do not sell or share your personal information with outside companies for marketing purposes.
We may contact you regarding:
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your order or delivery details
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product or store updates
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customer service communications
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important purchase notifications
You may request access to, correction of, or deletion of your personal information at any time by emailing info@lajoyatagua.com.
We take reasonable administrative, physical, and digital safeguards to protect your data from unauthorized access. By using our website and completing a purchase, you agree to the policies described above.
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If you ever have questions about your privacy or how your information is used, please reach out—we’re glad to assist.
Returns & Refunds Policy
At La Joya Tagua, we take pride in offering handcrafted jewelry made from natural Tagua seeds. Each piece is unique, and slight variations in color, texture, or shape are part of the beauty of working with organic materials.
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We want you to love your purchase, and we do our best to make returns and exchanges simple and fair.
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery.
To be eligible:
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The item must be unused, unworn, and in its original packaging.
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Jewelry must be free of perfumes, lotions, makeup, or signs of wear.
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Sale items, clearance pieces, and custom-made designs are final sale.
To start a return or exchange, email us at info@lajoyatagua.com with your order number and the item(s) you’d like to return. We’ll provide instructions for sending the item back.
Refunds
Once your return is received and inspected, your refund will be issued to the original payment method.
Processing time may vary depending on your bank or payment provider, but most refunds appear within 3–7 business days after approval.
Shipping fees are non-refundable, and customers are responsible for return-shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your jewelry arrives damaged or you received the wrong item, please contact us within 7 days of delivery. Include photos of the issue so we can quickly resolve the situation. In these cases, we cover return shipping and will replace or refund the item promptly.
Cancellations
Orders can be canceled within 12 hours of purchase if they have not yet shipped. Once an order is fulfilled, it cannot be canceled.
Wholesale Inquiries
La Joya Tagua welcomes partnerships with retailers who share our love for sustainable, handcrafted jewelry. We offer wholesale opportunities for boutiques, gift shops, and online stores interested in carrying unique Tagua pieces.
If you’d like information on wholesale pricing, order minimums, custom assortments, or collaboration options, feel free to contact us at info@lajoyatagua.com.
We’re excited to work with partners who value eco-friendly craftsmanship and want to bring meaningful, artisan-made jewelry to their customers. Reach out anytime—let’s grow together.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments